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  • Martin Bendix-Poulsen from Heidelberg and Klaus Olsen from GKS

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Zero Tolerance Requires Flexibility in Service

Sheet fed clients work in a zero tolerance environment – with minimum staff and tight deadlines. Therefore our clients are more dependent than ever on their equipment. This is where GKS is invaluable – the professional preventive maintenance they provide keep our customers’ operations running smoothly and means that they rarely require emergency service.

Henrik Kold, Service Manager at Heidelberg:
“When a situation arises, we can always reach local GKS technicians. Flexibility and availability are crucial in our business – and GKS knows that! They always come up with a fast and well-considered solution for getting our customers up and running. They have the ability to put themselves in our customers’ position and fully understand the challenges and importance of being up and running 24-7.”

Martin Bendix-Poulsen, Service Supervisor at Heidelberg Sweden:
“We use GKS’ services because of the superior service level GKS is providing. GKS’ routine service is an important key to keeping our customer base up and running as smoothly as possible. In addition, GKS also delivers the right amount of flexibility when it is needed.”

“We have experienced far less problems at our customer sites after GKS has taken over our service contracts. The preventive maintenance service contracts have changed our service concept from ‘emergency service’ to ‘planned service’. We virtually see no more sudden and expensive break-downs.”

Photo left to right: Martin Bendix-Poulsen, Service Supervisor at Heidelberg and Klaus Olsen, General Manager at GKS.

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